Parts
Our parts list PDF is now available for immediate use online or for downloading and review off-line. We review the parts list regularly, although it may be months before an update is required, so please return here to ensure you have the latest part descriptions and prices.

FAQs
Your questions form the backbone of our Frequently Asked Questions. Call us for answers or send us any questions you don’t find answered here and we will add them to the list.

1. How long does it take to get a quote?
Imperial has a very advanced quoting system.  Generally you should receive a quote within 24 hrs if not sooner.  On projects with extensive buyout items or very complex layouts you can be assured we will be diligent in getting you an accurate price as soon as possible.

2. Can you email me a quote?
Yes. Imperial is probably the most software advanced walk in companies in the world. The majority of our our programs are done in house and designed specifically for our products in mind.  You can go to our web page http://www.imperialmfg.com and fill out a quote request right on the screen and send it. It will immediately be routed to the appropriate sales person for quoting.  Faxing and snail mail are still an option if you do not have an email account.

3. How do I contact someone to talk to?
You can call toll free 1-800-238-4093.  Our courteous staff with get you in contact with the appropriate personnel.  They are highly trained and capable of answering your questions. If you would like to talk directly to an Imperial sales person you go to http://www.imperialmfg.com and select representative locator. Enter your Zip Code to find the closest representatives to you.

4. Can I get other sizes than are listed?
Yes. Imperial makes all sizes of walk in coolers and freezers. Call your local Imperial representative for a competitive price on your walk in.

5. Do you do custom sizes?
Yes. Imperial has an automated custom manufacturing plant and resources to provide our customers custom products with the high level of quality that you find in our standard products. Call your representative or go to http://www.imperialmfg.com to find a representative near you.

6. What will it cost to run my walk in?
The cost of running a walk-in varies due to many factors:

     1. The type of insulation in the walk-in.
     2. Where the walk-in is located.
     3. The temperature and the weight of the product being cooled.
     4. How often the door is opened.
     5. Efficiency of the refrigeration system.
     6. Cost of electricity.
     7. The age of the walk-in.

This is just to name a few. Actually over a hundred factors are considered when sizing refrigeration systems for a walk-in. Most walk-ins are designed to run 80% of the time or between 16 and 18 hours per day.

7. Is NSF and UL Important?
Very, NSF stands for National Sanitation Foundation and is looked upon as the ultimate foodservice design and equipment approval agencies by the local building and heath departments. In many states and counties if it does not have the NSF seal it is not allowed for public use.

UL stands for Underwriter Laboratories and is well known in both the foodservice and building industries as a testing laboratory of products and materials.

Go to General FAQs
Go to R-Plus Doors FAQs

R-Plus Doors Frequently Asked Questions

1. What are the R-Values of your doors?
They range from 25 to 36.

2. Why is the ‘flag’ placement so important?
Because the flag magnetically senses the position of the door (open versus close).

3. On a recent job I installed both cooler and freezer doors. How can I tell the difference between the two?
All doors are labeled with door types on the shipping materials and on the doors themselves.

4. What are the standard thicknesses of door panels?
3.5” to 5.0” are considered standard, however, we can quote a wide range of thicknesses upon request.

5. If I buy an after market button station to allow mid-cycle stop, what modifications do I need to make to the control panel?
None. The wires are already in the j-box. They just need to be connected to the switches.

6. I have a high ceiling structure. Can I have length added to the pull cord on my electric door?
We recommend a mushroom button switch or radio controls instead. The problem with added length is increased weight. The weight can cause the same effect as pulling on the cord, so the operator receives a constant signal. This is compounded if any ice forms on the cord.



Go to General FAQs
Go to R-Plus Doors FAQs

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We are the owner or licensed user of the copyright and other intellectual property rights in the material on this website. You may not reproduce, adapt, upload, link, frame, broadcast, distribute or in any way transmit the material on this website without our written consent, other than to the extent necessary to view the material or as permitted by law. Title to anything ordered by you does not pass to you.

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You acknowledge that despite all reasonable precautions on our part, there is a risk of unauthorized access to or alteration of your transmissions or data or of information contained on your computer system or on this website. We do not accept responsibility or liability of any nature for any such losses which you may sustain as a result of such activity.

Disclaimer
Except in relation to liability that cannot be lawfully excluded, we do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this website.

To the extent permitted by law, any condition or warranty that would otherwise be implied into these terms and conditions is hereby excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to one or more of the following at our option (a) if the breach relates to goods, (i) replacing the goods or supplying equivalent goods, (ii) repairing such goods, (iii) paying the cost of replacing the goods or of acquiring equivalent goods, (iv) paying the cost of having the goods repaired, or (v) refunding the fees; and (b) if the breach relates to services, (i) supplying the services again, (ii) paying the cost of having the services supplied again, or (iii) refunding the fees.

General
We accept no liability for any failure to comply with these terms of use where such failure is due to circumstance beyond our reasonable control.

If we waive any rights available to us under these terms of use on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

In the event of inconsistency between these terms of use or any summary of the Licence and the Licence, the terms of the Licence shall prevail.

Privacy
Please read our Privacy Policy to understand how your personal information will be treated when you use this website.

USA Law Applies
This website is governed by and is to be interpreted in accordance with USA law. Both of us irrevocably submit to the non-exclusive jurisdiction of the courts of the USA.

You must ensure that your access to this website is not illegal or prohibited by laws that apply to you. Details contained on this website relating to goods or services have been prepared in accordance with USA law and may not satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction where you reside (if that jurisdiction is outside the USA) and if the details do not satisfy the laws of your jurisdiction, you may not order any goods or services from this website.

Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

INFORMATION IMPERIAL GATHERS AND TRACKS

Imperial gathers two types of information about users:

* Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive our electronic newsletters, to participate in our blog, and from participation in surveys:

* Information Imperial gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers’ needs. Under no circumstances does Imperial divulge any information about an individual user to a third party.

IMPERIAL GATHERS USER INFORMATION IN THE FOLLOWING PROCESSES:

Optional Voluntary Information
We offer the following free services, which require some type of voluntary submission of personal information by users:

1. Blog policy
Users of the site’s Blog must register separately for this service(free of charge) in order to post comments, although they needn’t register to visit the site. During registration the user is required to supply a username and email address.

2. Electronic newsletters policy (Dispatches)
We will offer a free electronic newsletter to users. Imperial gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page. Users can also subscribe to the newsletters at the time of registration.

3. Surveys
Imperial may occasionally conduct user surveys to better target our content to our audience. We sometimes share the aggregated demographic information in these surveys with our strategic business alliances. We never share any of this information about specific individuals with any third party.

Children
Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.

Usage Tracking
Imperial tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. Imperial does break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser).

Imperial sometimes tracks and catalogs the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

Cookies
We may place a text file called a “cookie” in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Imperial uses cookies to track user traffic patterns (as described above).

You can refuse cookies by turning them off in your browser. If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you do need cookies to participate actively in blogs and surveys.

USE OF INFORMATION
Imperial uses any information voluntarily given by our users to enhance their experience on our site, whether to provide interactive or personalized elements on the sites or to better prepare future content based on the interests of our users.

As stated above, we use information that users voluntarily provide in order to send out electronic newsletters and to enable users to participate in blogs and surveys. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. Imperial never shares newsletter mailing lists with any third parties, including advertisers, sponsors or partners.

We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in the Search function as one of many measures of what interests our users. But we don’t track which terms a particular user enters.

Imperial creates aggregate reports on user demographics and traffic patterns for ourselves and our business alliances. We will not disclose any information about any individual user except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

SHARING OF THE INFORMATION
Imperial uses the above-described information to tailor our content to suit your needs and better understand our audience’s demographics. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

The Imperial web site offers blogs. Please be advised that information posted in these venues becomes public knowledge.

SECURITY
Imperial operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

OPT-OUT POLICY
We give users options wherever necessary and practical. Such choices include:

* Opting not to register to receive our electronic newsletters.

* Opting not to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users

YOUR CONSENT
By using this site, you consent to the collection and use of this information by Imperial. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

We offer links to other web sites. Please note: When you click on links to other web sites, we encourage you to read their privacy policies. Their standards may differ from ours.

PROBLEM RESOLUTION
If problems arise concerning Imperial products or purchases, all product sand purchases are covered under the manufacturing contract and are not subject to any information contained on this web site unless specifically stated by Imperial.

HOW TO CONTACT US
Should you have questions or concerns about these privacy policies. Please call us at 503-665-5539 or send us an email from our CONTACTS page.

CDS – Glass Doors

CMI – Impact Traffic Doors

Equigard, Inc. – HVAC Risk Management Programs

HeatCraft – Refrigeration Products

Modularm – Monitoring and Control Systems

Talk with our reps to find out more about our Walk-in Coolers and Freezers, R-Plus Doors, or Super Insulated Structures.

The DOE Library at the University of California, Berkeley, underwent extensive renovation and seismic retrofitting in the Fall of 2007. Brad Bidwell of Cold Room Solutions was asked to build a cooler/freezer combo in the basement of the building for storing valuable books and manuscripts.

“The history of the entire civilized world is stored in the box at UC Berkeley!” says Brad jokingly.

There were concrete columns and beams supporting the building that needed to be worked around. “The ceiling was a waffle pattern and to maximize the height, we had to notch around the waffle. Same thing for the vertical building columns,” Brad says.

To maximize the cold storage room, Imperial panels were used for the entire freezer, but only for the walls of the cooler. The ceiling with beam notches and the column wraps were built with liner panels. Imperial used the same metal finish as the liner panels so everything matched.

Attached are some drawings showing the difficulty of the construction; one drawing covers a cutaway of the construction on the waffle ceiling, the other drawing is an overhead of the entire room layout with detail on the support column surrounds. Everyone involved is pleased with the finished product.

DOE library cutaway pdf
DOE library layout pdf

Whether planning new construction or remodeling an existing space, a proper analysis and specification can win big bottom line rewards on an annual energy usage basis and on the overall construction investment. Contact our nearest rep to see what savings might be available in your project.

Find out more about us from our partners and customers. Read our blog and our news page to see what we are currently working on, or have the latest information delivered directly to your news reader.

We are an ESOP company started over 35 years ago by Al Zell, who maintained single ownership for many years. As an ESOP, every person working in the company participates in company success and that participation shows daily in the pride we take in each product we deliver. We also have a fierce loyalty to our customers and we work hard to ensure they receive the finest product, whether it’s a refrigeration system, a replacement door or a home to shelter their family. We are rewarded through our customers’ comments on their satisfaction with our work.

Our company pride extends into our community. We participate in community efforts such as the Carefree Commuter Challenge where 21 employees participated by changing their commutes to use a combination of public and other low-energy use forms of transportation. In 2007, four employees won awards for exemplary participation, including the company president. We followed up the community Challenge with a company-sponsored Bicycle Challenge the following month.

You can read more about our community involvement, our employees, and our interests in our blog or on our news page. Of course, we would really like you to know more about our products, so please visit the information on our Walk-Ins, R-Plus Doors, or Super Insulated Structures. Also see our Strategic Alliances and our representatives, they will help you understand the difference you receive from working with Imperial Manufacturing.